Privacy Policy
Last Updated: June 2026
Thrive Communications ("we", "our", or "us") is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you engage with our services, visit our website, or otherwise interact with us.
Who We Are
Thrive Communications
Contact Person: Sophie Horwood
Email: sophie@thrivecommunications.com.au
What Personal Information We Collect
We may collect personal information that is reasonably necessary for our business activities, including:
Name
Email address
Phone number
Business or organisation details
Billing and payment information
Information provided through enquiries, forms, surveys, or correspondence
Website usage information, including IP address, browser type, and website interactions
How We Collect Personal Information
We may collect personal information when you:
Contact us via email, phone, or online forms
Engage our services
Subscribe to newsletters or marketing communications
Participate in surveys or promotions
Visit and interact with our website
Communicate with us through social media or other digital channels
Where practical, we will collect personal information directly from you.
How We Use Personal Information
We may use your personal information to:
Provide and manage our services
Respond to enquiries and requests
Communicate with clients and prospective clients
Process payments and maintain business records
Improve our services and website functionality
Send marketing communications where permitted by law
Meet legal and regulatory obligations
Disclosure of Personal Information
We may disclose personal information to:
Employees, contractors, and service providers who assist in delivering our services
Professional advisers, including accountants and legal advisers
Technology and website service providers
Government authorities or regulators where required by law
We do not sell personal information to third parties.
Overseas Disclosure
Some of our third-party service providers may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure that your personal information is handled in accordance with Australian privacy laws.
Cookies and Website Analytics
Our website may use cookies and similar technologies to improve user experience and analyse website traffic.
Cookies may collect information such as:
Browser type
Device information
Pages visited
Time spent on the website
You can choose to disable cookies through your browser settings; however, some website functionality may be affected.
Security of Personal Information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
These measures may include:
Secure storage systems
Password-protected devices and accounts
Restricted access to personal information
Use of reputable third-party service providers
While we strive to protect your information, no method of electronic transmission or storage is completely secure.
Access and Correction
You may request access to the personal information we hold about you and request corrections if you believe the information is inaccurate, incomplete, or out of date.
To make a request, please contact us using the details below.
Marketing Communications
We may send you information about our services, updates, or other communications that may be of interest to you.
You can opt out of receiving marketing communications at any time by following the unsubscribe instructions in our emails or by contacting us directly.
Complaints
If you believe we have breached your privacy obligations, please contact us in writing. We will investigate your complaint and respond within a reasonable timeframe.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
Contact Us
For any privacy-related enquiries, requests, or complaints, please contact:
Sophie Horwood
Thrive Communications
Email: sophie@thrivecommunications.com.au
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or services. Any updated version will be published on our website and will take effect from the date of publication.